After you make the payment we will prepare the items inner 1-3 working days. some hot sale high quality stuffs need wait more days. top quality Hermes custom made time 10-30 days.
Will give you tracking number after send your parcels.
Epacket/China Post Registered Air Mail (Free)
Normally will take 7-15 working days for arrive, sometimes maybe delay, come with tracking Number. The tracking website is: http://www.17track.net/en/
DHL or EMS (need extra freight)
Normally will take 3-7 working days for arrive, usually won’t delay, come with tracking Number. The tracking website is: http://www.dhl.com
Aramex (need extra freight)
Normally will take 4-9 working days for arrive, usually won’t delay, come with tracking Number. The tracking website is: http://www.aramex.com/
If you are not satisfied with the item you received, you can get an exchange if the following situation happens:
Attention: Please provide actual picture of damaged goods, we will not accept the returned case without proof.
Attention: Return must be ship by express (EMS, USPS, DHL, UPS, TNT, FedEx ) and provide a tracking number, it must be door to door delivery, otherwise we maybe can’t receive it. It’s important make sure we can receive the return parcels
Attention: don’t remove plastic on handle or chain, it means used once removed, only repair, no return & exchange.
A. The product you received is not the same as the picture, or there is some defect or broken part on the goods, we can provide exchange (Please fill the Return & Exchange form, and the return request must be no later than 3 days from the day you received it, because we cannot identify if the damage made by customer or yourself).
B. If the quality is not the problem, you would like to cancel the order due to you change your choice, we can accept exchange. But the products need to be packaging intact and unused. The return shipping fee should be at your account. Moreover, you need to pay the restocking fee per item. If your order total price under $500, the restocking will be $50, and above $500 total price, that will be $100 restocking fee.
C.If you provide the wrong shipping address, we shipped out the package lead to it cannot delivery successful, we need to reship the items, we will charge the reship fee. And if you would like to cancel the order, you also need to pay the restocking fee.
D. If you are not interested in that item any more without any reason, and you want to make a exchange. It is also feasible in that case. But you need to pay the reshipping fee too
We are not responsible for the compensation and the resend fee when you ship back the package to us. When you send it back please make sure the products are well enough and without damage. After you send it back please remember to email us the tracking number. We do not assume items damaged during transport.
Any further details, please feel free to contact us.
If you find you have not been interested in certain items, we allow an exchange process within 3 days of receiving the handbags and a $30 handing & shipping cost will apply. Return must be no later than 7 days from the day you received it. More than 7 days will not be refunded.
Before you return the item please send us including: order number, payment time, payment sum, products name, and amount, orders date.
Shoes & clothes & Scarf don’t accept return and exchange if we send in right item. and can’t exchange size.
Tax & Seized : Every country has risk on customs, we will do our best to avoid problem on customs, but can’t promise it 100% won’t happen, you should know this before buy from us.
Seized in China customs, we will resend for free.
Seized in destination country customs, you have chance buy same stuffs in big discount or partly refund.
We are not responsible for any import tax charged on your package
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